RWJBarnabas Health is the most comprehensive health care delivery system in New Jersey, treating over 3 million patients a year. The system includes eleven acute care hospitals, three acute care children's hospitals and a leading pediatric rehabilitation hospital (Children's Specialized Hospital).
RWJBarnabas Health is New Jersey's second largest private employer - with more than 32,000 employees, 9,000 physicians and 1,000 residents and interns.
The Patient Accounts Representative position supports the reduction of Accounts Receivables. The Representative may also perform a variety of duties including assisting patients directly with their bill or other financial aspects of their hospital service, correspondence response, billing and rebilling, certain denial issues, prompt handling of A/R credits and trend monitoring. Takes actions that will support maximization of collection of balances due or account resolution from all sources. Meets Quality and Productivity expectations. Facilitate account resolution. Accurately identify, follow-up on, or correct billing errors, lower than expected reimbursement, or denials for correction for submission or resubmission to patients and/or insurance carriers. Accurately perform actions on accounts that will result in the least amount of time and effort to bring an account to resolution based on job specific priority matrix. Timely identify, research, and resolution any issues that may cause delays in payment or account resolution. Identify and recommend opportunities to improve collections and follow-up activities. Works collaboratively across teams, with peers, and revenue cycle departments. When asked, performs other duties as assigned to support revenue cycle operations.
1-2 years of experience in a collections or healthcare business office environment
Excellent verbal communication and negotiation skills with an emphasis on customer service
Excellent computer and multi-tasking skills
Ability to identify an issue, examine options, and provide an effective solution
* High school diploma or equivalent
* Knowledge of computer billing systems
* Working knowledge of Excel
We offer a great work environment, competitive rates and excellent benefits, including:
*Vacation/Personal/Holiday/Sick Time Off
*Short & Long Term Disability
*Basic Life & Accidental Death Insurance
*Health Care/Dependent Care Flexible Spending Accounts
Welcome to Barnabas Health, New Jersey’s largest integrated health care delivery system. It includes Clara Maass Medical Center in Belleville; Community Medi...cal Center in Toms River; Kimball Medical Center in Lakewood; Monmouth Medical Center in Long Branch; Newark Beth Israel Medical Center in Newark; Barnabas Health Behavioral Health Center in Toms River; and Saint Barnabas Medical Center in Livingston. The System also includes the Barnabas Health Outpatient Centers with the Barnabas Health Ambulatory Care Center in Livingston and the Saint Barnabas Family Imaging and Breast Center in Bedminster; ambulatory care facilities, geriatric centers, a state-wide behavioral health network and comprehensive home care and hospice programs.Barnabas Health's 19,600 employees (second largest private employer in the state) and 4,750 physicians (one-fourth of N.J. practicing physicians), and 450 residents provide treatment and services for more than 225,000 inpatients and same day surgery patients, 451,000 Emergency Department patients and over 1.5 million outpatients each year, and deliver more than 17,500 babies annually.Among our nationally recognized services and facilities are New Jersey’s only certified burn treatment facility; world-class cardiac surgery services for adults and pediatrics; the state’s oldest, most experienced center for heart transplants, ranked in top 10 by volume in the nation; New Jersey’s only lung transplant program; two kidney transplant centers which are among the largest in the nation with 35 years of experience; six certified chest pain centers by the American Society of Chest Pain Centers; three Joint Commission-accredited Primary Stroke Centers, one Comprehensive state-accredited Stroke Center, and three state-accredited Primary Stroke Centers.Our renowned services also include the most comprehensive robotic surgery service in the region with cardiothoracic surgery, general surgery, adult and pediatric urology, gynecology, and gynecologic oncology; a highly respected neurology and neurosurgery program; a widely recognized reproductive medicine and science program; nationally recognized geriatric services; comprehensive cancer services, providing patients with state-of-the-art technology and cutting-edge treatment options through participation in clinical research trials; three Valerie Fund Children’s Centers for Cancer and Blood Disorders; renowned women’s and children’s services, including Children's Hospital of New Jersey at Newark Beth Israel Medical Center and The Children’s Hospital at Monmouth Medical Center; and New Jersey’s only neonatal ECMO program for life-support.Throughout Barnabas Health, our dedicated physicians, nurses and health professionals are committed to providing the highest quality of patient care and health education to the community and the region.