RWJBarnabas Health is the most comprehensive health care delivery system in New Jersey, treating over 3 million patients a year. The system includes eleven acute care hospitals, three acute care children's hospitals and a leading pediatric rehabilitation hospital (Children's Specialized Hospital).
RWJBarnabas Health is New Jersey's second largest private employer - with more than 32,000 employees, 9,000 physicians and 1,000 residents and interns.
The Patient Accounts Representative position supports the reduction of Accounts Receivables. The Representative may also perform a variety of duties including assisting patients directly with their bill or other financial aspects of their hospital service, correspondence response, billing and rebilling, certain denial issues, prompt handling of A/R credits and trend monitoring. Takes actions that will support maximization of collection of balances due or account resolution from all sources. Meets Quality and Productivity expectations. Facilitate account resolution. Accurately identify, follow-up on, or correct billing errors, lower than expected reimbursement, or denials for correction for submission or resubmission to patients and/or insurance carriers. Accurately perform actions on accounts that will result in the least amount of time and effort to bring an account to resolution based on job specific priority matrix. Timely identify, research, and resolution any issues that may cause delays in payment or account resolution. Identify and recommend opportunities to improve collections and follow-up activities. Works collaboratively across teams, with peers, and revenue cycle departments. When asked, performs other duties as assigned to support revenue cycle operations.
1-2 years of experience in a collections or healthcare business office environment
Excellent verbal communication and negotiation skills with an emphasis on customer service
Excellent computer and multi-tasking skills
Ability to identify an issue, examine options, and provide an effective solution
* High school diploma or equivalent
* Knowledge of computer billing systems
* Working knowledge of Excel
We offer a great work environment, competitive rates and excellent benefits, including:
* Medical/Dental/Vision plans
* 401 (k)
* Vacation/Personal/Holiday/Sick Time Off
* Short & Long Term Disability
* Basic Life & Accidental Death Insurance
* Tuition Reimbursement
* Health Care/Dependent Care Flexible Spending Accounts
Equal Opportunity Employer