POSITION SUMMARY The Client Service Representative provides office support at the front desk within the Hospital, Ambulatory or Surgery Center setting. This position interacts with patients and families, as well as internal and external customers. The Representative also ensures the timely and organized scheduling of patient appointments, patient insurance information, enters client information into the computer, and provides accurate financial information to clients. This position supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to team work and cooperation. QUALIFICATIONS EDUCATION: High school diploma or equivalent required. LICENSE/CERTIFICATION: EXPERIENCE: 1-3 years office experience required, preferably in a medical setting. Minimum 1 year insurance, CPT4 and ICD-9 coding experience preferred. Knowledge of medical terminology preferred. Proficiency in Clinical Applications preferred at time of hire; incumbents within position will be trained appropriately and the skill will be required for this position within 30-60 days from date of hire. PERFORMANCE EXPECTAIONS Demonstrates the competencies as established on the Assessment and Evaluation Tool for this position. WORK ENVIRONMENT Potential for exposure to the hazards and risk of the surgery center environment, including exposure to infectious disease, hazardous substances, and potential injury. This position requires desk/telephone work a majority of the time. This position requires occasional standing and walking and occasional lifting up to 20 pounds. The essential functions for this position are listed on the Assessment and Evaluation Tool. REPORTING RELATIONSHIP This position reports to the Business Office Manager.
At AtlantiCare, you are more than an employee - you're one of over 5,300 partners in a mission to build healthy communities in Southeastern New Jersey. Whether you're a nurse caring for patients, a cook preparing food or a technician servicing computers, everyone plays an important role. And AtlantiCare is a great place to work, with excellent benefits and real opportunities for career growth. In ...fact, 94% of AtlantiCare employees say they would recommend working at AtlantiCare to friends or family. Join us and help make a difference, one person at a time!
AtlantiCare is an Equal Opportunity Employer. M/F/D/V