Executive Director - Operations

Position Overview:

The Executive Director of CHRISTUS Trinity Clinic reports to the CAO and SVP. Leads local management on implementation and operationalization of system best practices, policies and procedures. Works closely with senior leadership and Regional Director of Ambulatory Performance Improvement to determine system imperatives and strategic goals. Identifies operational opportunities for performance and fiscal improvement. Responsible for developing a strategic improvement plan and leading a fast action team to implement change and integrate CHRISTUS culture at newly acquired/distressed clinics/service lines. Serves as ambassador for clinic leadership on core values (dignity, integrity, excellence, compassion and stewardship) and mission integration.

Job Functions:

1. Builds, directs, manages, and ensures implementation and effectiveness of the clinic's performance and process improvement team in support of goals and objectives.
2. Increases the organization's capacity ensuring that system goals are effectively and efficiently met.
3. Increases the organization's capacity to evaluate and improve the effectiveness of practices, partnerships, programs, and use of resources.
4. Establishes a continuous process improvement mindset along with a structured monitoring and reporting system. Regularly reports the status of team efforts and impacts.
5. Ensures needed data is collected on a timely basis, regular reports on progress are distributed, and recommendations are made for future improvements based on the data.
6. Assist in the budgeting process for newly acquired/distressed clinics/service lines.
7. Manages dynamic team inclusive of Nursing Educator, EMR Specialist, Operations Specialist, Project Manager, Project Coordinator, and Business Analyst.
8. Identifies opportunities for savings and fiscal operational improvement.
9. Provides leadership assessment and training.
10. Provides oversight of all clinic manager and director hires.
11. Serves at the behest of senior leadership team to make operational changes as needed.
12. Other duties and projects as assigned.

Minimum Requirements:

• Master's degree
• 10+ years of experience in healthcare finance/operation
• 5+ years of specialty and primary care service line management
• Significant expertise in Microsoft products 

Knowledge, Skills, and Abilities Requirements:

• Knowledge of healthcare, hospital and ambulatory functions, operations and programs
• Skilled in communicating effectively, facilitating group processes, training staff, preparing policy analysis, including interpreting statistics and evaluating research studies
• Planning, designing and evaluating performance improvement plans
• Effectively establish and maintain productive working relationships with system leadership, associates, consultants, and community
• Must be able to function with a high degree of independence and considerable discretion
• Must be able to act independently as an ambassador for the executive management or leadership team
• Demonstrate problem solving skills resulting in the achievement of shared goals
• Experience in project management and the development of work plans for performance improvement and change management
• Finance experience in managing budgets and developing ROI models