Description
Discover Vanderbilt University Medical Center:
Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity — of culture, thinking, learning and leading — is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.
Click Here To View The VUMC Promise of Discovery
Department/Unit Summary
Vanderbilt is a leader in treating digestive disorders. We use the most advanced techniques and technology in the region. Our pioneering research, highly trained providers and dedicated staff have led U.S. News and World Report to rank us among the top 25 digestive disease centers in America.
Our diagnostic and treatment center is absolutely state-of-the-art. Our highly specialized physicians and advanced nurse practitioners are experts in diagnosing and treating digestive disorders. We work with other specialists at Vanderbilt to find the best treatments for our patients, so you can count on receiving excellence in complete care here.
Your Role:
Provides service to patient either pre-appointment, during or post appointment with regular guidance. Responsibilities may include inbound/outbound telephone calls, cash management, appointment scheduling, process of insurance updates and patient check in/out.
Key Responsibilities:
- Conducts patient check-in and check-out.
- Schedules appointments through clinical communication or direct request.
- Provides positive first impressions utilizing customer service skills.
- Ensures point of service collections.
- Manages reception area, maintains orderly appearance of reception area; ensures method for accountability of each patient check-in; proactively communicates appointment updates with patients.
- The responsibilities listed are a general overview of the position and additional duties may be assigned.
Position Qualifications:
- Strong customer service experience is critical for this position
- Telephone etiquette
- Ability to get the job done and maintain a smooth clinic flow
- Team player
- Detail-oriented
- Medical office / clinic experience highly desired
- Internal candidates preferred
- Familiar with Star Panel and EPIC
Shift Hours:
- This clinic is open Monday – Friday (Days) as the person selected for this position will work PRN (as needed) during clinic hours.
VUMC Recent Accomplishments
Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:
· US News & World Report: #1 Hospital in Tennessee, #1 Health Care Provider in Nashville, #1 Audiology ( Bill Wilkerson Center ), 12 adult and 10 pediatric clinical specialties ranked among the nation's best, #15 Education and Training
· Truven Health Analytics: among the top 50 cardiovascular hospitals in the U.S.
· Becker's Hospital Review: one of the "100 Greatest Hospitals in America"
· The Leapfrog Group: grade "A" in Hospital Safety Score
· National Institutes of Health: among the top 10 grant awardees for medical research in the US
· Magnet Recognition Program: Vanderbilt nurses are the only group honored in Tennessee
· Nashville Business Journal: Middle Tennessee's healthiest employer
· American Hospital Association: among the 100 "Most Wired" medical systems in the US
Download the Vanderbilt University Medical Center Facts 2016-2017 to learn more about our services and facilities.
