AIT Contract Manager-2351

AtlantiCare

Details

Posted:

March 27, 2018

Location:

Egg Harbor Twp, New Jersey

Salary:

Open

POSITION SUMMARY The AIT Contracts Manager is responsible for managing the information technology contract life cycle, which includes changes and modifications and the enforcement of performance clauses, including incentives and remedies. The AIT Contracts Manager acts as the key contact and subject matter expert for all technology contract-related and tender activities. This includes assisting with negotiating contract terms, conditions, modifications, incentives and remedies, while working with key stakeholders to ensure that their requirements are met. Additionally, this position manages the contract execution process, resolving problems, mitigating delays, assisting with audits, mediating disputes and escalating issues. This position supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to team work and cooperation. QUALIFICATIONS EDUCATION: Bachelor's degree in related field. Master's degree preferred. LICENSE/CERTIFICATION: EXPERIENCE: Minimum of 7 years' experience with negotiating and managing contract life cycles, with an emphasis on technology or IT service agreements required. Experience in managing large complex contracts in one or more IT categories, including hardware, software, service and communication required. Experience working with all key clinical and operational departments (security, compliance, finance, tax, AP, legal and procurement), and knowledge of procurement and vendor management practices required. Ability to analyze and interpret qualitative and quantitative data required. Knowledge of IT concepts and systems required. Strong written, verbal, presentation communication and interpersonal skill as well as detailed oriented required. Experience working in healthcare IT Environment preferred. Connectional Thinking Experience Required: * An ability to determine contractual and financial exposure and negotiate contracts, and ability to participate in the development of the asset management mission, goals and objectives * Knowledge of contracting trends, licensing models, and traditional and emerging contract and vendor performance models Business Acumen Experience Required: * Deep market knowledge of the healthcare IT landscape vendors * Strong project and process management skills, with the ability to handle multiple vendors and multiple contracts, as well as a wide range of tasks * Ability to understand contract risks and to work with other parts of the organization in crafting tactics and strategies for risk mitigation * Knowledge of best practices for IT contract negotiation tactics and strategies * Ability to structure bids, evaluate bids against a broad set of evaluation criteria and provide recommendations for vendor selection * Understanding of government and industry regulations that will influence contracting approach and vendor behavior (for example, U.S. Health Insurance Portability and Accountability Act [HIPAA]. Collaboration Experience Required * Strong ability to communicate with IT users, legal and procurement staff, and business leaders to craft contracts that align complex needs with contractual requirements to achieve business outcomes * Customer-focused approach to delivering contract management services to internal customers * Strong relationship and interpersonal skills to be applied in working with vendors across the entire contract life cycle Decisiveness Experience Required. * Ability to distinguish what is required versus what is "nice to have," and ability to manage conflicting stakeholder needs and wants PERFORMANCE EXPECTATIONS Vendor Contract Process Development * Work alongside clinical and operational colleagues to assist with developing statements of work (SOWs) and understand any current requests for information (RFIs), requests for quotations (RFQs) and requests for proposal (RFPs) that are in the pipeline. * Establish contract management objectives, procedures, templates and workflow processes for vendor contracts and deliverable schedules. Maintain a contract management database that contains all executed contracts, as well as contracts that are under development but are not yet active. Moreover, track obligations, deliverables and contract change notes. Manage and control access to documents as appropriate. * Work with legal representatives to develop and insert appropriate legal protections in contracts, as warranted. * Work with all teams (security, compliance and tax, HR, accounts payable (AP) to ensure that vendors are performing in accordance with existing requirements and regulatory obligations. * Develop a knowledge base of negotiating strategies, best practices, and negotiation personnel and teams. Make improvements to processes, procedures, workflow and organizational structures for contract management. * Administer commercial and financial arrangements with vendors to include billing, invoicing, performance incentives and remedies, and internal chargebacks, where appropriate. * Work with vendors and key stakeholders to establish clear contract change control processes. Vendor Relationship Management * Develop strong relationships with IT managers, clinical and operational owners and, IT procurement to support enterprise objectives, influence key stakeholders (CIO, CFO, COO and so on) and jointly develop strategic sourcing strategies. * Establish governance and work flow processes to be applied, particularly during the contracting process to identify and limit points of contact for vendors, and clarify rights of authority for decision making. * Handle internal contract-related complaints or disagreements from clinical or business operations or other internal stakeholders. * Vendor Contract and Market Insight * Understand relevant health care market technology trends and vendors. Track, gather and analyze market and industry data. * Effectively communicate a clear and concise contract overview (summary of key contract terms, risks, opportunities and service delivery guidelines) to key stakeholders, and provide clarity on contract elements when required. * Be responsible for ensuring that pricing is competitive by commissioning benchmarks as needed during the lifetime of the deal. * Manage contract review meetings to ensure delivery against objectives and contract budgets. Develop regular reports on contract milestones, execution and risk, and inform internal customers, vendors and management of activities and progress through regular written and verbal communication. Internal Workflow Management * Manages simultaneous projects with short timelines and challenging logistics.* * Within IT, identifies savings opportunities and develops sourcing plans based on commodity, vendor or strategic initiative, documenting cost savings and process improvement activities * Proactively ensures compliance with AtlantiCare's supplier-diversity objectives relative to contracting, to include ensuring that awarded contracts meet and /or exceed AtlantiCare objectives * Monitors vendor performance and end-user satisfaction throughout the term of the contract. Supports Value Analysis, Supplier Diversity, and other Supply Chain programs as needed with activities such as market research, cost analyses, and other data and information to assist in the decision making and contracting processes * Provides insight and suggestions for process and communication improvement between stakeholders * Validates and documents achieved savings for budgetary purposes * Collects and conducts analysis of spend data and other utilization data to identify expense reduction and operational improvement opportunities. Targets high volume/high cost supplies for focused attention and manages the contracting efforts to reduce cost and consumption * Mentors and collaborates with staff such as Contract Administrators in their job responsibilities. * Knowledge of contract law that allows compliance with all hospital, regulatory, and legal guidelines regarding contracting. * Works collaboratively with all levels of IT and procurement staff. * Interfaces with AtlantiCare Legal Department, as necessary, to review contracts and proposals. * Participates in workgroups, forums, and professional societies to include participation in at least one workgroup per year. * Strong understanding of technology commodity contracting, including the full contracting lifecycle, contract language, terms and conditions. * Proactively collaborates with stakeholders and/or key internal customers on a regularly scheduled basis to review spend analysis and develop initiatives. Acts as a liaison to assist stakeholders reach business objectives. * Incorporates key cost drivers (price, product, process), supplier, market, and technology profiles, vendor rationalization, contract penetration status, spend optimization and strategies for addressing spend in category plans. Considers patient safety and outcomes in decision making processes. * Understands and interprets financial analysis such as contract cost impact statement and pricing comparison. * Proactively analyzes spend data to determine new areas for contracting or to enhance current contracts. WORK ENVIRONMENT This position requires ability to perform visual inspection and lifting less than 10 pounds. This position works with computer terminal, fax machine, copier, and telephone. REPORTING RELATIONSHIP This position reports to department leadership. Essential functions for this position are identified by an asterisk *. The above statement reflect the general details considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Internal Number: 5000265124706

About AtlantiCare

At AtlantiCare, you are more than an employee - you're one of over 5,300 partners in a mission to build healthy communities in Southeastern New Jersey. Whether you're a nurse caring for patients, a cook preparing food or a technician servicing computers, everyone plays an important role. And AtlantiCare is a great place to work, with excellent benefits and real opportunities for career growth. In fact, 94% of AtlantiCare employees say they would recommend working at AtlantiCare to friends or family. Join us and help make a difference, one person at a time!AtlantiCare is an Equal Opportunity Employer. M/F/D/V

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AIT Contract Manager-2351

AtlantiCare

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